So heres my gripe: I recently shot some stuff in RAW with a Canon G10. I normally use Aperture for RAW conversion, but i wanted to a quick test on one image to check out the G10's dymanic range and such. My CS3 which i bought less than 1.5 year ago wouldn't open it. I needed the new version of Camera RAW. Fair enough. Nothing new. So i download it off the Adobe website (for free) and installed it. All set, right? Wrong. i get a error message telling me this version of ACR will not work with CS3... please upgrade to CS4. A $350 upgrade!!!!! and therein lies the problem.
Adobe, like a few other professional software which for some time controlled the market (cough AVID cough) suspend their support for older versions of their software, forcing you to upgrade!! at a rate of once every 18 months, and in the declining and never-gonna-go-back-to-the-wasteful-ways economy, this is outrageous. ACR is not a big deal. it a free plug-in.
Apple, on the other hand, has constantly, and regularly updated and improved their products. An Apple upgrade, is a true upgrade. not just a few new features and a changed interface.
In my days as an editor, i experienced the same lack of customer care with AVID. A product that hardly improved its product since its inception (besides a nicer interface and compact hardware). These companies take advantage of their domination of the market. But i, like many editors, threw AVID to the crocks once Apple's FCP was in it's 3rd version. Apple has since had three more MAJOR, and i mean MAJOR versions. they consistently fix and patch their versions and provide outstanding support.
The same can be said for Apple's Aperture. In only its second version, Aperture has proven they are serious, professional and take customer feedback serious. I love it.
I'll probably never buy another version of PS and i'm keeping my fingers crossed for a Apple substitute.
Adobe... I hate you.





















